Wednesday, January 20, 2010

PCC - Pretty Crap Complaints service

Well there's a surprise, given the toothless nature of the PCC and the fact it happily lives in the back pockets of the tabloids.

Dear Stuart Douglas


Thank you for sending us your complaint about the Daily Mail article on the subject of the death of Stephen Gately. We have received numerous complaints about this matter.
I should first make clear that the Commission generally requires the involvement of directly affected parties before it can begin an investigation into an article. On this occasion, it may be a matter for the family of Mr Gately to raise a complaint about how his death has been treated by the Daily Mail. I can inform you that we have made ourselves available to the family and Mr Gately's bandmates, in order that they can use our services if they wish.

We require the direct involvement of affected parties because the PCC process can have a public outcome and it would be discourteous for the Commission to publish information relating to individuals without their knowledge or consent. Indeed, doing so might unwittingly add to any intrusion. Additionally, one of the PCC's roles is dispute resolution, and we would need contact with the affected party in order to determine what would be an acceptable means of settling a complaint.

On initial examination, it would appear that you are, therefore, a third party to the complaint, and wemay not be able to pursue your concerns further. However, if you feel that your complaint touches on claims that do not relate directly to Mr Gately or his family, please let us know, making clear how they raise a breach of the Code of Practice. If you feel that the Commission should waive its third party rules, please make clear why you believe this.

Press Complaints Commission

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